Privacy Policy

1. Introduction

Rawmat Coffee Company Limited ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services.

2. Scope of Services

This policy applies to all services provided by the Company, including:

• RAWMAT mobile application
• In-store self-service kiosks
• Delivery platforms (e.g. Grab)
• Website and related services

3. Personal Data We Collect

4. Sources of Personal Data

• Direct user input (registration, orders)
• Automatic collection through app usage
• Third-party platforms (e.g. delivery partners)

5. Purpose of Data Processing

• To provide and operate our services
• To process orders and transactions
• To manage user accounts
• To provide customer support
• To improve products, services, and operations
• To personalize user experience and promotions
• To communicate updates, offers, and notifications
• To comply with legal obligations

6. Legal Basis for Processing

• Contractual necessity
• Legal obligation
• Legitimate interest
• Consent (where required)

7. Data Sharing and Disclosure

We may share your personal data with:

• Service providers (e.g. payment processors, cloud systems)
• Delivery partners (e.g. Grab)
• Business partners for promotions
• Affiliates within the same corporate group
• Government authorities where required by law

We do not sell personal data.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

10. Your Rights Under PDPA

• Right to access your personal data
• Right to request correction
• Right to request deletion
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent

You may exercise these rights by contacting us.

11. Cookies and Tracking

We may use cookies or similar technologies to improve user experience and analyze usage behavior.

12. Third-Party Services

Our services may include links or integrations with third-party platforms. We are not responsible for their privacy practices.

13. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.